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de 10, 11, 12 cm ... comment bien choisir son modèle ? ","tab_content":"

La taille affichée correspond à la longueur des manches (et non à la longueur des lames).
Nous vous recommandons :
-un manche de 10 cm de longueur pour les enfants (nous pouvons arrondir la pointe sur demande, gratuitement)
-un manche de 11 cm de longueur est recommandée pour les femmes ainsi que pour les hommes ayant de petites mains.
-un manche de 12 cm voire de 13 cm de longueur est recommandé pour les hommes.

"},{"tab_title":"Quels sont les délais d'expéditions?","tab_content":"

Lorsque nous avons votre couteau en stock, pour une livraison en France comptez 2 à 3 jours ouvrés en Colissimo suivi. Pour une livraison dans l'Union Européenne : 6 à 8 jours ouvrés. Livraison autre pays à l'étranger : 8 à 10 jours ouvrés.

Lorsque nous devons fabriquer votre couteau, le délai moyen de fabrication et d’expédition est compris entre 8 et 12 jours.

Vous avez besoin d’être livré avant une date précise ?
Contactez-nous par téléphone 04 73 94 36 11 ou par email commercial@laguiole-david.com

"},{"tab_title":"Je suis à Thiers, puis-je acheter sur place ? ","tab_content":"

Sur place, nous avons une boutique dans lequel vous pouvez effectuer vos achats directement.

Notre boutique est ouverte :
Les lundi, mardi, mercredi et jeudi de 8h à 12h30 et de 13h30 à 18h
Les vendredi, de 8h à 13h et de 14h à 17h
Samedis & dimanches : fermé.
Jours fériés : consultez notre page d'entreprise sur Google.

Notre adresse :
Manufacture de coutellerie Arbalète G. David
3 rue du Champ du Bail
63300 Thiers
Téléphone 04 73 94 36 11
commercial@laguiole-david.com

"},{"tab_title":"Est-il possible de personnaliser mon couteau ? ","tab_content":"

Nous proposons la personnalisation pour votre couteau.

Arbalète G. David vous offre la gravure sur lame au diamant (lors de votre commande, indiquez la gravure souhaitée en commentaire, pour 15 caractères maximum).

Pour un autre type de gravure ou un autre emplacement de gravure, n'hésitez pas à nous contacter par téléphone 04 73 94 36 11 ou e-mail commercial@laguiole-david.com

"},{"tab_title":"Comment offrir une carte cadeau ? ","tab_content":"

Il est possible d'offrir une carte cadeau, soit
-en nous contactant par mail : commercial@laguiole-david.com et en nous précisant la valeur de celle-ci
-ou directement sur notre site internet.

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sont les moyens de paiement acceptés ? ","tab_content":"

Nous acceptons les règlements suivants :
-par carte bancaire,
-par Paypal,
-par virement bancaire,
-ou par chèque (banque domiciliée en France)

"},{"tab_title":"Je dois envoyer un chèque, à qui l'adresser ? ","tab_content":"

Pour nous envoyer votre règlement par chèque :
Laguiole Arbalète G. David
3 rue du Champ du Bail
63300 Thiers

Ordre de votre chèque :
Laguiole Arbalète G. David

N'oubliez pas d'indiquer votre numéro de commande.

"},{"tab_title":"Que se passe-t-il en cas de paiement annulé ? ","tab_content":"

Lors d'un paiement annulé de votre part ou que votre paiement est refusé, votre commande est automatiquement supprimée.

Une commande est validée lorsque votre paiement est accepté.

"},{"tab_title":"Mes paiements sont-ils sécurisés ? ","tab_content":"

Les paiements par carte bancaire sont SECURISES.
Ils sont réalisés grâce à l’outil Cyberplus Paiement de la Banque Populaire qui utilise la plate-forme de paiement e-commerce SYSTEMPAY, sur laquelle toutes les informations de paiement sont cryptées (SSL).

Lorsque vous saisissez vos coordonnées bancaires, vous êtes directement en liaison avec le serveur de paiement de la Banque Populaire.
Notre entreprise ne connaît pas votre numéro de carte bancaire et celui-ci n’est pas stocké sur notre serveur. Plus d'informations : cliquez ici

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veux faire réparer mon couteau, que dois-je faire ? 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Envoyez-nous un e-mail en indiquant :
-votre nom & prénom
-la réparation à effectuer
-ET 2 photos de votre couteau vue en entier (lame ouverte & manche) :
      -une photo de profil, du côté de notre marque sur la lame
      -une photo vue de dessus du manche

A l'adresse suivante : commercial@laguiole-david.com

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Pour les Produits éligibles au droit de rétractation, le Client dispose d'un délai de quatorze jours à compter du jour où le Client ou un tiers, autre que le transporteur désigné par lui, prend physiquement possession du Produit, pour exercer son droit de rétractation, sans avoir à motiver sa décision. Le Client reconnait et accepte qu’il ne dispose pas du droit de rétractation pour les Produits confectionnés selon les spécifications du Client, notamment les articles \"sur mesure\" et les Produits personnalisés par une gravure. Pour cela, le Client doit informer dans le délai précité Laguiole Arbalète G. David Eurl, en lui adressant sa décision de rétractation au moyen d'une déclaration dénuée d'ambiguïté adressée par courrier postal à Laguiole Arbalète G. David Eurl, 3 rue du Champ du Bail - 63300 Thiers – France ou par email à commercial@laguiole-david.com.
Le Client devra renvoyer les Produits commandés, à ses frais exclusifs, emballés dans un matériau absorbant les chocs et calés, afin d’éviter tout mouvement intempestif, dans un colis approprié adapté en dimension, à Laguiole Arbalète G. David Eurl, 3 rue du Champ du Bail - 63300 Thiers – France, sans retard excessif et au plus tard, dans les quatorze jours suivant l’envoi du formulaire de rétractation. Les Produits retournés doivent être intacts, complets, dans leur emballage d'origine et non endommagés. Plus d’informations : cliquez ici

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Tous nos produits sont garantis à vie contre tout défaut de fabrication. Nous prenons en charge la réparation à effectuer.

Envoyez-nous un e-mail en indiquant :
-votre nom & prénom
-la réparation à effectuer
-ET 2 photos de votre couteau vue en entier (lame ouverte & manche) :
      -une photo de profil, du côté de notre marque sur la lame
      -une photo vue de dessus du manche

A l'adresse suivante : commercial@laguiole-david.com

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Produit ajouté à la liste de souhaits